Front Desk Agent

Continental Hospitality; Blackwell (OK); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Continental Hospitality is seeking a positive Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room readiness.

Respond to guest inquiries via phone, email, or in person and maintain clear, friendly communication at all times. The role requires excellent communication skills, a customer-first attitude, and the ability to stay composed in challenging

Qualifications

• Experience in hospitality or hotel front desk preferred.
• Proficient English communication, both verbal and written.
• Basic computer skills and familiarity with guest-management systems.

Responsibilities

• Assist guests with check-in/check-out and issue room keys.
• Coordinate with housekeeping to ensure room availability and readiness.
• Answer inquiries by phone, email, or in person with a positive attitude.
• Describe hotel features and amenities to guests; process payments and maintain paperwork.
• Ensure compliance with health and quality standards.

Skills

Customer service

English proficiency

Computer literacy

Friendly demeanor

Problem solving

Physical ability

Job description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds