Front Desk Agent

PARK PLACE HOTEL; Traverse City (MI); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Developmen

Job summary

Regency Hotel Management in Traverse City seeks a friendly Front Desk Agent to welcome guests, check them in and out, and manage reservations. You will provide information on rooms, rates, and hotel amenities, and handle payments with accuracy.

The role requires prior front desk or receptionist experience, plus knowledge of reservation systems such as OnQ or Opera and excellent communication skills. Apply to join our team today.

Qualifications

• Experience as a hotel front desk agent, receptionist, or similar role.
• Familiarity with hotel reservation systems (OnQ or Opera).
• Strong customer service background and communication skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify credit card data.
• Register guests with required information and stay dates.
• Welcome guests and assign rooms.
• Provide information about rooms, rates, and amenities.
• Respond to guest inquiries professionally and promptly.
• Coordinate with housekeeping to ensure rooms are clean and ready.
• Confirm group reservations and arrange services for VIPs and events.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Skills

Front desk experience

Reservations software

Customer service

Communication skills

Organizational skills

Tools

OnQ

Opera

Job description

Job Summary:

We arelooking to add an upbeatFront Desk Agentto their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.

Benefits

• Medical and DentalInsurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

About Us:

At Regency Hotel Management, hospitality is who we are—and what we do best.Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.