Front Desk Agent- Evening Shift

SMI Hotel Group; Virginia (MN); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Health, dental and vision insurance (پ

Paid Time Off

401K plan with company match

Hotel discounts

Paid holidays

Early access to earned wages

Job summary

SMI Hotel Group is seeking an upbeat Front Desk Agent to join our team. This role requires availability for the 3:00 PM–11:00 PM shift and a commitment to delivering a memorable guest experience.

You will handle check-ins and check-outs, provide information about rooms, rates, and amenities, process cash and card transactions, and resolve guest issues to ensure 100% satisfaction.

We offer health, dental, vision insurance, PTO, a 401(k) with company match, hotel discounts and paid holidays.

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

Responsibilities

• The hotel front desk agent will handle guest check-ins and check-outs efficiently and in a friendly and professional manner
• Provide information about our hotel, available rooms, rates, and amenities
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Skills

Customer service experience

Excellent communication

Organizational skills

Guest services experience

Tools

OnQ

Opera

Job description

We are looking to add an upbeat, enthusiastic Front Desk Agent to join our team. This position requires availability to work the 3:00 PM-11:00 PM shift while providing great service and a memorable experience for our guests.

Benefits for the Front Desk Agent:

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-time employees)
• 401K plan with company match (full-time and part-time employees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages

Responsibilities

• The hotel front desk agent will handle guest check-ins and check-outs efficiently and in a friendly and professional manner
• Provide information about our hotel, available rooms, rates, and amenities
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Desirable Qualifications for the ideal Front Desk Agent

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes to join our team as a hotel front desk agent, we want to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.