Courtyard Chicago Midway Airport - Front Desk Manager

Aimbridge Hospitality; Cicero (IL); On-site; USD 51,000 - 53,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Job summary

Aimbridge Hospitality is looking for a Front Desk Manager at the Courtyard Chicago Midway Airport to lead the team in delivering exceptional guest experiences. This role demands strong leadership and the ability to keep operations running smoothly while maintaining high standards of service.

Located in Bedford Park, the hotel is ideally situated for travel, offering amenities that enhance guest satisfaction. Qualified candidates should have significant experience in hospitality management and be skilled in managing a team effectively.

Qualifications

• 2-year college degree with 3+ years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience.
• Proficient in computer software including spreadsheets and word processing.

Responsibilities

• Deliver standout service from check-in to check-out.
• Motivate and coach the front desk team.
• Spot issues before they happen and solve problems.
• Maximize room revenue with smart rate strategies.

Skills

Guest Experience Extraordinaire

Front Desk Leader

Smooth Operator

Revenue & Communication Ace

Education

2-year college degree with relevant experience

4-year college degree with at least 1 year of related experience

5+ years of progressive experience in a hotel

Tools

Windows operating systems

Spreadsheets

Word processing

Job description

Courtyard Chicago Midway Airport - Front Desk Manager

Address: 6610 South Cicero Avenue, Bedford Park, IL, 60638, US

Compensation: $51,000.00 - $53,000.00/year

Overview

At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager, you’ll be leading the charge. You’ll keep the front office running like a well‑oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go‑to for smooth check‑ins, smart problem‑solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.

Key Skills / Responsibilities

• Guest Experience Extraordinaire: Deliver standout service from check‑in to check‑out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

Education & Experience

• 2‑year college degree with 3 or more years of related experience, or a 4‑year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity.
• Valid driver’s license from the applicable state.

Benefits

• Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage.
• Short‑Term and Long‑Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401(k) Retirement Plan.

Property Information

In Bedford Park, this hotel is half a mile from Chicago/Midway Airport and 10 miles from downtown Chicago. It offers a free 24‑hour shuttle service and a restaurant. Rooms include a flat‑screen TV, work desk, and coffee maker. The T.G.I. Friday’s restaurant serves contemporary cuisine for lunch and dinner. There is also an on‑site Starbucks where guests can enjoy hot and cold coffees and light snacks. For recreation, the hotel offers an indoor swimming pool and a hot tub, and guests can work out at the gym, which offers cardio equipment and free weights.