Front Desk Agent Lodging - Part Time Winter 26-27

Schweitzer Mountain Resort; Sandpoint (ID); On-site; USD 24,000 - 26,000; Part time

Benefits offered by this job

Free resort pass

Employee housing

Childcare discount

Paid sick leave

401(k) match

Pro deals

Medical benefits

Vacation time

Parental leave

Job summary

Alterra Mountain Company is seeking a Front Desk Associate at Schweitzer to warmly greet guests, handle inquiries, process reservations, and manage check-in/check-out with accuracy. You will promote resort amenities, handle payments, and maintain security during shifts that include mornings, evenings, weekends, and holidays.

Ideal candidates have strong customer service experience, basic computer skills, and a calm demeanor under pressure.

Qualifications

• High school diploma or GED preferred.
• Prior customer service experience preferred (one year ideal).
• Valid driver's license preferred.

Responsibilities

• Greet guests in person and by phone with a warm, welcoming approach.
• Handle inquiries and guest complaints professionally.
• Promote resort amenities through suggested up-selling.
• Manage reservations and check-in/check-out procedures accurately.
• Process payments and maintain accurate cash handling.
• Use front desk systems (SMS/Onity/Lynx) for operations.
• Provide directions and activity suggestions to guests.
• Maintain security of room keys and follow cash procedures.
• Support housekeeping and other tasks as needed.

Skills

Customer service

Cash handling

Phone etiquette

Multitasking

Communication

Education

High school diploma/GED

Tools

SMS

Onity

Lynx

Excel

Word

Job description

SeasonalWelcome to Schweitzer-where passionate mountain recreation pros work hard and play harder. Known for our friendly, inclusive culture, we’re growing thoughtfully to enhance mountain access and village life. Join the Schweitzer difference and help shape our future.Perks include:• Free Alterra Mountain Resort pass• Employee housing• Discounted onsite childcare• Accrued paid sick leave• 401(k) match• Great discounts and access to pro deals• Depending on employment status you could qualify for full medical benefits, vacation time, and paid parental leave.Employment Status: Part Time SeasonalWage Range: $17.50 to 18.75/hourMinimum Age: 18Background Check Required: NoDriver Verification Required: NoPosition Summary:The Front Desk Associate serves as the first point of contact for guests, providing a warm and welcoming experience. Responsibilities include greeting guests, handling inquiries and complaints, promoting resort amenities through suggestive selling, and efficiently managing reservations and check-in/check-out procedures. The role involves operating office equipment, processing payments, maintaining security protocols, and completing necessary administrative tasks. Flexibility is required for varied shifts, including mornings, evenings, weekends, and holidays.Essential Functions and Major Responsibilities:Greet guests face to face as well as via phoneOperate the phone switchboard, transferring calls and responding to inquiresUse computer system to check guests in/out and assist with making reservationsAccurately and efficiently collect revenues from room rentals and other purchases.Provide directions and activity suggestionsUtilize systems such as SMS/Onity/Lynx for front desk operationsProvide security for guests by controlling room keysVerify cash banks, making safe cash drops, preparing cash reports, and processing credit card verification procedures.Secondary Responsibilities:Assist guests with luggageHousekeeping room turnoversOther duties as assignedSpecific Job Skills:License/Certifications - Drivers license preferredTechnical - Basic computer skills necessary. Will use systems such as SMS, Onity and Lynx. Also will utilize Microsoft Office programs such as Excel and Word.Physical Capabilities - Some lifting required ~25+lbs, standing for long periods of time (up to 10 hours)Additional - Ability to maintain a calm demeanor even while receiving guest complaintsEducation/Related Experience:Minimum education required - High school diploma/GED preferredMinimum time in related position - Preferred one year in customer service position