Front Desk Agent - Lodge Tower

The Westin Riverfront Resort & Spa; Vail (CO); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

401(K) Plan with employer match

Career Development Trainings

Discounts at Eye Pieces and Venture?S?

Perk Spot corporate savings

Sabbatical Program

Referral Program

Employee Assistance Program

Job summary

East West Hospitality’s Lodge Tower in Vail, CO seeks a Front Desk Agent to warmly welcome guests and handle arrivals, inquiries, and payments. You’ll work with housekeeping and other teams to ensure smooth operations and exceptional service.

Starting 7:00am–3:00pm or 3:00pm–11:00pm, you’ll earn $22/hour plus commissions. Perks include employee parking, ski pass, onsite gym access, and breakfast during shifts while joining a close-knit team in the heart of Vail.

Qualifications

• Customer service experience in hospitality, retail, or related field.
• Comfort with reservation systems, email, and basic office tech.
• Clear and professional verbal and written English communication.
• Flexibility to work mornings, evenings, weekends, and holidays.
• Ability to stand for long periods and perform light lifting.

Responsibilities

• Welcome guests with personalized, warm service while keeping front desk and lobby clean and inviting.
• Manage arrivals, departures, reservations, payments, and folios; review daily guest info and requests.
• Handle guest inquiries via phone, email, and in person; provide local recommendations and resolve issues promptly.
• Coordinate with Housekeeping, Maintenance, and other departments for timely guest service and smooth shift handoffs.
• Support breakfast, coffee, and après service setup, replenishment, and breakdown as needed.

Skills

Customer Service Experience

Technology Skills

Professional Communication

Schedule Flexibility

Physical Ability

Job description

Lodge Tower is on the lookout for a Front Desk Agent where you'll bethe first impression of our organization, creating a welcoming and seamless experience for every guest, client, or visitor. This role blends customer service, communication, and problem-solving to ensure daily operations run smoothly while building positive relationships and representing our brand with professionalism and warmth.If you're a dedicated professional with a track record of excellence and a helpful, friendly demeanor, we're eager to connect with you!

Duties include :

• Welcome guests with warm, personalized service while maintaining a clean, organized, and inviting front desk and lobby.
• Manage guest arrivals, departures, reservations, payments, and folios, while reviewing daily guest information and special requests.
• Handle guest inquiries and concerns by phone, email, and in person; provide accurate information and local recommendations and resolve issues promptly.
• Coordinate with Housekeeping, Maintenance, and other departments to ensure guest needs are handled efficiently, including clear communication and shift handoffs.
• Support breakfast, coffee, and après service with setup, replenishment, presentation, cleanliness, and breakdown, while jumping in wherever needed to keep daily operations running smoothly.

Why You'll Love It Here: Great perks, a predictable schedule, and a location that’s hard to beat. You'll have complimentary employee parking, a ski pass benefit, onsite gym access, breakfast during shifts, and après treats—all while working with a close-knit team in the heart of Vail, just steps from the mountain.

Location :LodgeTower, Vail, CO

Job Start Date : 8/20/2026

Employment Status : Full Time, Year Round

Pay Rate : $22/hour + the opportunity to earn commissions!

Schedule : 7:00am - 3:00pm or 3:00pm - 11:00pm

Posting Closes: 9/30/2026

Our Ideal Candidate

1. Guest-Focused & Service-Minded – Genuinely enjoys helping people and creating a warm, personalized experience for every guest.
2. Strong Communicator – Communicates clearly and professionally with guests, coworkers, and other departments while maintaining a positive, welcoming demeanor.
3. Adaptable & Team-Oriented – Comfortable shifting priorities, jumping in where needed, and contributing in a hands-on environment where teamwork matters.
4. Organized & Detail-Oriented – Accurately manages reservations, guest requests, payments, and daily tasks while keeping guest-facing areas polished and organized.
5. Dependable & Proactive – Reliable and punctual, with the initiative to anticipate guest needs, solve problems, and take action without always being asked.

What You’ll Bring

1. Customer Service Experience – Previous hospitality, hotel, retail, restaurant, or other customer-facing experience preferred.
2. Technology Skills – Comfortable learning and using property management or reservation systems, email, and basic office technology.
3. Professional Communication – Strong verbal and written English skills with the ability to interact professionally with guests and team members.
4. Schedule Flexibility – Ability to work mornings, evenings, weekends, and holidays based on business needs.
5. Physical Ability – Ability to remain on your feet for extended periods and perform light lifting, stocking, setup, and breakdown associated with front desk, breakfast, coffee, and après service.

Benefits:

East West Hospitality offers a comprehensive benefits package designed to support your well-being and professional growth. Our 401(K) Plan comes with a discretionary employer match, and you'll have access to Career Development Trainings to enhance your skills. Additional perks includediscounts at Eye Pieces and Venture Sports, corporate savings through Perk Spot, and a Sabbatical Program. We also offer a $500 Referral Program and an Employee Assistance Program to ensure your overall well-being.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.