Front Desk Agent - Hotel Operations

Hard Rock Hotel & Casino Atlantic City; Atlantic City (NJ); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental plan

Vision plan

Life insurance

401K with match

Paid time off

Holiday pay

Free meals

Free parking

Employee discounts

Descripción de la vacante

Hard Rock Hotel & Casino Atlantic City is seeking a Front Desk professional to manage guest arrivals, departures, and hotel services. You will warmly greet guests, assist with reservations, and coordinate with departments to fulfill guest requests.

This role requires a High School Diploma, ability to work nights, weekends, and holidays, and strong English communication. A positive guest experience and attention to detail are essential in a fast-paced property.

Formación

• High School Diploma or equivalent education required; front desk/hotel experience preferred.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Strong mathematical skills related to position responsibilities.
• Effective English communication with guests.

Responsabilidades

• Greet hotel guests and manage seamless registration, arrival, and departure.
• Maintain knowledge of property and local attractions to advise guests.
• Coordinate with Customer Care for future reservations via phone.
• Assist with walk-in reservations and respond to guest requests.
• Offer bell assistance during guest departures and support Rooms Control as needed.

Conocimientos

Front desk

Guest services

Communication

English proficiency

Educación

High School Diploma

Descripción del empleo

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.

• Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
• Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
• Communicate with Customer Care for future reservations via telephone calls.
• Assist with booking guest reservations that are walk-ins.
• Respond to guest requests and communicate with other departments as it relates to those requests.
• Provide alternative options to guests if their requests cannot be satisfied.
• Offering bell assistance to each guest upon departure.
• Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
• Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
• Ability to work flexible schedules, including nights, weekends, and holidays as required.
• Must possess strong mathematical skills specific to position responsibilities.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Benefits Include

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate $18.00 hr