Shift Manager, Front Office

Hard Rock Hotel & Casino Ottawa; Atlantic City (NJ); In loco; USD 47.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Free meals

Free uniforms

Free parking

Discounts at Hard Rock properties

Annual bonus program

Training and leadership development

Wellness programs

Team Member Resource Groups

Recognition programs

Descrizione del lavoro

Hard Rock Hotel & Casino Ottawa is seeking a Front Desk Manager to direct Front Desk and Guest Service operations, ensuring a positive guest experience. You will oversee daily Front Desk staff, inspect rooms, resolve reservation issues, and maintain high quality service.

The role emphasizes staff development, training, and coaching, with a focus on responsible gaming and guest relations. Candidates should have 3+ years front desk experience; a Hospitality degree is preferred.

Competenze

• High School Diploma or equivalent; 3+ years front desk experience required.
• Bachelor’s degree in Hospitality Management preferred.
• Proficient knowledge of MS Office (Excel, Word, Outlook).

Mansioni

• Oversees daily work assignments of Front Desk staff.
• Performs room inspections to identify repair/improvement needs.
• Resolves guest situations such as reservation errors.
• Ensures quality and presentation of all products delivered to guests.
• Develops department members’ knowledge through training and coaching.
• Promotes responsible gaming and responsible alcohol service.
• Manages employee relations and performance.
• Performs other duties as assigned.

Conoscenze

Customer service

Team leadership

Communication

Problem solving

Formazione

High School Diploma or equivalent

Bachelor's degree in Hospitality Management (preferred)

Strumenti

MS Office

Descrizione del lavoro

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Under the direction of the Front Office Manager, plans and directs the Front Desk and Guest Service operations to ensure a positive guest experience.

• Oversees daily work assignments of Front Desk staff.
• Performs detailed guest room inspections to identify repair/improvement needs.
• Investigates and resolves guest situations such as reservation errors or lost personal belongings.
• Responsible for quality, consistency, and presentation of all products delivered to guests.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Promotes positive guest/employee relations.
• Perform other duties as assigned.

QUALIFICATIONS:

• High School Diploma or equivalent and at least three (3) years of front desk experience required, or an equivalent combination of education and experience.
• Bachelor’s degree in Hospitality Management is preferred.
• Must have proficient knowledge of MS Office software programs such as Excel, Word and Outlook.

BENEFITS INCLUDE:

• Medical, Time Off and Retirement benefits offered through Local Union Representation
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay range $47,000-$62,000