Front Desk Agent - Hotel Operations

Hard Rock Hotel & Casino Bristol; Bristol (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Hotel & Casino Bristol is seeking a Front Desk Associate to accurately rate rooms and maintain the room rack. You will handle guest requests, answer calls, and support video check-out, ensuring smooth departures.

The role requires a high school diploma or equivalent, with front desk experience preferred and a bachelor’s degree preferred. Flexibility for nights, weekends, and holidays is required, with strong math skills essential for rate handling.

Qualifications

• High school diploma or equivalent; front desk/hotel experience preferred.
• Bachelor’s degree preferred.
• Flexible schedules including nights, weekends, and holidays.
• Strong mathematical skills for rate handling and reporting.

Responsibilities

• Check out vacant/clean rooms and update room rack statuses.
• Run alert date reports and review out-of-order rooms daily.
• Answer phones and respond to guest requests; assist with video check-out.
• Provide bell assistance at departure and verify proper room rates.
• Perform other duties as assigned.

Skills

Front desk/hotel experience

Mathematical skills

Guest service orientation

Education

High School Diploma or equivalent education

Bachelor's degree

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Under the direction of the Front Desk Manager, the incumbent is responsible for accurate rating of rooms and ensuring the room rack is properly adjusted at all times.

Essential Job Functions

• Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.
• Running alert date reports
• Reviewing out-of-order and off-market rooms on a daily basis for validity.
• Answering incoming phone calls and responding to guest requests.
• Responding to guests checking out via video check-out.
• Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
• Perform other duties as assigned.

Qualifications

High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience. Bachelor’s degree preferred.

Additional Requirements

• Ability to work flexible schedules, including nights, weekends, and holidays as required.
• Must possess strong mathematical skills specific to position responsibilities.

Work Environment

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Pay Range

$14 - $19/Hourly