Shift Manager, Front Office

Hard Rock Hotel & Casino Atlantic City; Atlantic City (NJ); On-site; USD 47,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Time off

Retirement plan

Free meals

Free uniforms

Free parking

Employee discounts

Annual bonus program

Wellness programs

Training and leadership development

Team Member Resource Groups

Recognition programs

Job summary

Hard Rock Hotel & Casino Atlantic City is seeking an experienced Front Office leader to plan and direct the Front Desk and Guest Service operations, ensuring a positive guest experience.

You will oversee daily Front Desk staff, conduct room inspections, and resolve reservation issues while upholding quality and presentation standards. Training, coaching, and promoting responsible gaming are key aspects of the role.

Qualifications

• High School Diploma or equivalent; at least 3 years front desk experience.
• Bachelor’s degree in Hospitality Management preferred.
• Proficient in MS Office (Excel, Word, Outlook).

Responsibilities

• Plan and direct Front Desk and Guest Service operations.
• Oversee daily Front Desk staff assignments.
• Perform detailed guest room inspections and address repairs.
• Investigate and resolve guest issues such as reservations errors.
• Ensure quality and presentation of services delivered to guests.
• Develop team through education, training, and coaching.
• Promote responsible gaming and alcohol service.
• Conduct performance appraisals and retain top performers.
• Foster positive guest/employee relations.
• Perform other duties as assigned.

Skills

Front desk experience

MS Office

Customer service

Education

Bachelor’s in Hospitality Management

Tools

Excel

Word

Outlook

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefitsJob Description:Under the direction of the Front Office Manager, plans and directs the Front Desk and Guest Service operations to ensure a positive guest experience.Oversees daily work assignments of Front Desk staff.Performs detailed guest room inspections to identify repair/improvement needs.Investigates and resolves guest situations such as reservation errors or lost personal belongings.Responsible for quality, consistency, and presentation of all products delivered to guests.Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.Promotes positive guest/employee relations.Perform other duties as assigned.QUALIFICATIONS:High School Diploma or equivalent and at least three (3) years of front desk experience required, or an equivalent combination of education and experience.Bachelor’s degree in Hospitality Management is preferred.Must have proficient knowledge of MS Office software programs such as Excel, Word and Outlook.BENEFITS INCLUDE:Medical, Time Off and Retirement benefits offered through Local Union RepresentationFree Meals, Free Uniforms, Free ParkingDiscounts at Hard Rock properties around the globeAll team members are eligible to participate in the discretionary annual bonus programTraining and Leadership development programsWellness programs including onsite information and fitness seminarsTeam Member Resource GroupsRecognition programsPay range $47,000-$62,000