Front Desk Agent - Hotel Operations

Seminole Hard Rock; Atlantic City (NJ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with match

Paid Time Off

Holiday Pay

Free Meals

Free Parking

Discounts at Hard Rock properties

Annual bonus program

Wellness programs

Training and Leadership development

Employee Resource Groups

Recognition programs

Job summary

Seminole Hard Rock in Atlantic City seeks a Front Desk Associate to manage arrival, registration, and hotel services for guests. You will greet guests warmly, check them in/out, and provide local guidance while coordinating with other departments to fulfill guest requests.

The role requires strong English communication, math skills, and flexible scheduling including nights and weekends. Training and wellness programs accompany competitive benefits and employee discounts.

Qualifications

• High School Diploma or equivalent.
• Able to work flexible schedules including nights, weekends, and holidays.
• Strong mathematical skills for position responsibilities.
• Must communicate effectively in English.

Responsibilities

• Greet hotel guests and provide a seamless registration, arrival, and departure process.
• Maintain knowledge of property and local attractions to advise guests.
• Communicate with Customer Care for future reservations via telephone calls.
• Assist with booking guest reservations that are walk-ins.
• Respond to guest requests and coordinate with departments to fulfill them.
• Provide alternatives to guests if requests cannot be satisfied.
• Offer bell assistance to guests upon departure.
• Assist Rooms Control as needed.
• Follow protocols and wipe high-touch surfaces before registering guests.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Math skills

English proficiency

Education

High School Diploma

Tools

PMS software

Reservation system

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.

• Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
• Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
• Communicate with Customer Care for future reservations via telephone calls.
• Assist with booking guest reservations that are walk-ins.
• Respond to guest requests and communicate with other departments as it relates to those requests.
• Provide alternative options to guests if their requests cannot be satisfied.
• Offering bell assistance to each guest upon departure.
• Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
• Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
• Other duties as assigned.

QUALIFICATIONS

• High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
• Ability to work flexible schedules, including nights, weekends, and holidays as required.
• Must possess strong mathematical skills specific to position responsibilities.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

BENEFITS INCLUDE

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate $18.00 hr