Front Desk Agent

Grand Hyatt Nashville; Nashville (TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision (HSA)

Company-paid disability & life保险

Employee Assistance Program

Supplemental benefits

401(k) with match

Employee hotel discounts

Paid vacation & sick time

Free parking

Job summary

Grand Hyatt Nashville is seeking a Front Desk Agent to be the welcoming face of the hotel, handling check-ins/outs, guest inquiries, and concierge duties with discretion and care. You will coordinate with housekeeping and other departments to deliver a seamless guest experience.

Role requires strong communication, high attention to detail, and a professional, customer-focused demeanor. Weekend and holiday flexibility is expected as part of a fast-paced hospitality environment.

Qualifications

• Exceptional interpersonal and communication skills.
• High attention to detail and accuracy in handling guest records and financial transactions.
• Strong multitasking and problem-solving abilities in a fast-paced environment.

Responsibilities

• Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay.
• Manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management.
• Respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions.
• Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly.
• Address and resolve guest concerns with professionalism and empathy to ensure a positive outcome.
• Maintain a clean, organized, and professional front desk area that reflects the hotel’s standards of excellence.
• Provide concierge support by recommending dining, entertainment, and transportation options.
• Adhere to all hotel policies, safety, and security procedures.

Skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Guest service

Education

High school diploma or equivalent

Hospitality coursework/degree preferred

Tools

Microsoft Office

Property Management System (PMS)

Job description

The Front Desk Agent serves as the first point of contact for guests, playing a key role in creating a positive and welcoming experience from arrival to departure. This position directly influences guest satisfaction, brand perception, and overall operational efficiency through professional service and attention to detail.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay.
• Manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management.
• Respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions.
• Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly.
• Address and resolve guest concerns with professionalism and empathy to ensure a positive outcome.
• Maintain a clean, organized, and professional front desk area that reflects the hotel’s standards of excellence.
• Provide concierge support by recommending dining, entertainment, and transportation options.
• Adhere to all hotel policies, safety, and security procedures.
• Ability to perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching to effectively complete duties.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Exceptional interpersonal and communication skills.
• High attention to detail and accuracy in handling guest records and financial transactions.
• Strong multitasking and problem-solving abilities in a fast-paced environment.
• Customer-focused mindset with a professional and approachable demeanor.
• Collaborative attitude and ability to work effectively with other departments.
• Adaptability to flexible scheduling, including weekends and holidays.

PROFESSIONAL EXPERIENCE

• Previous experience in hospitality, customer service, or a front desk role preferred.
• Proficiency in Microsoft Office; experience with property management systems (PMS) is a plus.
• Demonstrated success in providing high-quality guest service in a dynamic environment.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.
• Coursework or degree in hospitality management or a related field preferred.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee hotel discounts
• Paid vacation & sick time
• Free parking

Pay Rate: $18.00/hour

Requirements

Successful completion of a background check is required prior to employment

Source: Hospitality Online