Front Office Host

Hyatt Hotels Corporation; Phoenix (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free employee meals

Discounted hotel room nights

Medical, dental & vision insurance

Retirement savings plan

Training & professional development

Opportunities to work around the world

Tuition/Wellness reimbursement

Job summary

Hyatt Regency Phoenix is seeking a Front Office Host to greet guests, manage check-in/check-out, and coordinate across departments for a seamless stay. You will communicate hotel services, answer inquiries, and handle multiple tasks in a fast-paced environment while upholding our standards of hospitality and guest satisfaction.

The role requires strong communication, attention to detail, and the ability to work flexible hours, including overnights and weekends.

Qualifications

• Previous hotel front desk, guest services, customer service, or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Basic computer proficiency and ability to learn hotel operating systems.
• Ability to accurately handle cash, credit card transactions, and financial reconciliation.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
• Excellent problem-solving and guest recovery skills.
• Must be dependable, professional, and able to maintain confidentiality.

Responsibilities

• Welcome guests in a friendly, professional, and courteous manner.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Verify guest information, process room assignments, and issue room keys.
• Handle cash, credit card, and other payment transactions in accordance with hotel standards.
• Communicate hotel services, amenities, promotions, and local area information to guests.
• Answer telephone calls, emails, and guest inquiries promptly.
• Respond to guest requests, concerns, and service recovery situations with professionalism.
• Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure guest satisfaction.
• Maintain accurate guest records and reservations in the property management system.
• Assist with room inventory management and upselling opportunities.
• Follow all hotel safety, security, and confidentiality procedures.

Skills

Front desk experience

Communication skills

Cash handling

Attention to detail

Team collaboration

Guest service excellence

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to every guest.Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Position Summary

The Front Office Host is responsible for creating a welcoming and memorable experience for guests from arrival to departure. This role serves as the first point of contact for hotel guests, managing the registration and check-in/check-out process while providing exceptional customer service. Front Office Hosts communicate hotel services, amenities, and promotions, answer guest inquiries, resolve concerns, and coordinate with other hotel departments to ensure a seamless guest experience. Success in this role requires strong communication skills, attention to detail, professionalism, and the ability to multitask in a fast-paced hospitality environment.

Key Responsibilities

• Welcome guests in a friendly, professional, and courteous manner.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Verify guest information, process room assignments, and issue room keys.
• Handle cash, credit card, and other payment transactions in accordance with hotel standards.
• Communicate hotel services, amenities, promotions, and local area information to guests.
• Answer telephone calls, emails, and guest inquiries promptly.
• Respond to guest requests, concerns, and service recovery situations with professionalism.
• Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure guest satisfaction.
• Maintain accurate guest records and reservations in the property management system.
• Assist with room inventory management and upselling opportunities.
• Follow all hotel safety, security, and confidentiality procedures.
• Maintain a clean, organized, and professional work area.
• Support Front Office operations and perform additional duties as assigned.

At Hyatt Regency Phoenix, colleagues are more than employees—they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks:

• Enjoy free employee meals in our employee dining hall
• Discounted & Complimentary Hotel Room Nights
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Tuition/Wellness reimbursement, up to $1,000 a year!

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Previous hotel front desk, guest services, customer service, or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Basic computer proficiency and ability to learn hotel operating systems.
• Ability to accurately handle cash, credit card transactions, and financial reconciliation.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
• Excellent problem-solving and guest recovery skills.
• Must be dependable, professional, and able to maintain confidentiality.
• Ability to stand for extended periods and occasionally lift up to 25 pounds.
• Flexible schedule with the ability to work overnight shifts, weekends, holidays, and peak business periods.

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