Overnight Front Desk Agent

Andaz; Scottsdale (AZ); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Free meals

Room nights discount

Medical Insurance

Retirement plan

Training & development

Global opportunities

Tuition reimbursement

Job summary

Andaz Scottsdale Resort & Bungalows is seeking an Overnight Front Office Agent. The role covers front desk duties, auditing daily ledgers, handling end-of-day postings, and resolving guest issues. Shifts run typically 10:00pm to 6:00am, with an overnight differential starting at $21/hour.

The position requires accuracy in charges, strong guest service, and flexibility to work nights, weekends, and holidays. Hotel offers growth opportunities and a vibrant, design-forward culture.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to exceed expectations of guests.
• Team player with a flexible schedule.
• Basic accounting/math skills.
• Must be able to work overnight shifts, weekends, and holidays.

Responsibilities

• Audits the daily guest ledger.
• Handles end-of-day accounting functions including posting daily room rates and room tax.
• Ensures accuracy of all charges to guest folios.
• Averages sum of revenues from all accounts receivable across departments.
• Acts as front desk clerk: checks guests in/out, reserves bookings, resolves issues.
• Make cash drops following proper cash handling procedures.
• Organize the Front Desk area for morning staff readiness.
• Monitors hotel security camera system.
• Keeps lobby well-maintained, lit, and with appropriate music volume.
• Work nights, weekends, and holidays as needed.
• Other duties as assigned.

Skills

Communication skills

Team player

Overnight shifts

Guest service

Math skills

Job description

Summary

plus overnight differential

Shifts are typically 10:00pm - 6:00am

Role & Responsibilities include but are not limited to:

Overnight Front Office Agent Job Duties and Responsibilities:

• Audits the daily guest ledger
• Handles all end-of-day accounting functions including posting daily room rates and room tax
• Ensures accuracy of all charges to guest folios
• Averages sum of revenues of all accounts receivable from food, room and other departments
• Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues
• Make cash drops in accordance with proper cash handling procedures
• Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift
• Monitors hotel security camera system
• Ensures that lobby is well-maintained, properly lit and with music at proper volume
• Work nights, weekends, and holidays as needed
• Other duties as assigned

Organization - Andaz Scottsdale

Summary

Starting at $21/hour plus overnight differential

Shifts are typically 10:00pm - 6:00am

Role & Responsibilities include but are not limited to:

Overnight Front Office Agent Job Duties and Responsibilities:

• Audits the daily guest ledger
• Handles all end-of-day accounting functions including posting daily room rates and room tax
• Ensures accuracy of all charges to guest folios
• Averages sum of revenues of all accounts receivable from food, room and other departments
• Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues
• Make cash drops in accordance with proper cash handling procedures
• Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift
• Monitors hotel security camera system
• Ensures that lobby is well-maintained, properly lit and with music at proper volume
• Work nights, weekends, and holidays as needed
• Other duties as assigned

The Hotel

At Andaz Scottsdale Resort & Bungalows, we don’t do the Desert Southwest like everyone else. We stick out on purpose—through design, creative partnerships, and colorful details. Independent and free-thinking, we believe the pursuit of skill and knowledge is a lifelong engagement; our goals are to enrich and add dimension to the lives of our guests. Are you a finder, not a follower? Someone who believes that empathy, artistry, and exploration should play a role in every workplace? We’d love to talk to you about joining the Andaz Scottsdale team.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Qualifications

• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests
• Team player
• Basic accounting/math skills
• Must be able to work overnight shifts (typically between 10 pm - 6 am, but with flexibility to work earlier start shifts at times). Must be able to work weekends as well.

Benefits & Perks

• Enjoy free meals in our colleague cafe
• Discounted & Complimentary Hotel Room Nights
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Tuition reimbursement, up to $1,000 a year!

Our Values

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an equal employment opportunity and affirmative action employer

We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Proof of eligibility to work in the United States is required, as well as a completed background check.