FRONT DESK AGENT

Wolf by Vanderpump Scottsdale; Scottsdale (AZ); Ibrido; USD 38.000 - 46.000; Tempo pieno

Descrizione del lavoro

HCW Hospitality in Scottsdale is hiring a Front Desk Agent for our Scottsdale Golf Retreat. You’ll welcome guests, handle check-ins and check-outs, and serve as a knowledgeable resource for local golf, dining, and experiences.

You will coordinate reservations, transportation, and concierge-style requests, anticipate group needs, and help personalize each guest stay. A proactive mindset and weekend/holiday flexibility are essential.

Competenze

• Warm, friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Ability to manage multiple guest needs concurrently.
• Proactive and ownership-minded attitude.
• Previous hotel/resort/concierge experience preferred.
• Willingness to work varied schedules, including weekends and holidays.

Mansioni

• Welcome guests and create a warm, personalized arrival and departure experience.
• Complete check-ins, check-outs, reservations, payments, and other front desk transactions accurately.
• Serve as a knowledge resource for local golf, dining, and experiences.
• Assist guests with reservations, recommendations, transportation, and concierge-style requests.
• Coordinate details for golf trips and group getaways to run smoothly.
• Respond to questions and concerns, taking ownership through resolution.
• Communicate important guest details with housekeeping and leadership to ensure seamless service.
• Maintain an organized, welcoming front desk and lobby environment.
• Take on additional duties as needed to support the property and guests.

Conoscenze

Hospitality mindset

Communication skills

Guest services experience

Descrizione del lavoro

JOB SUMMARY

At Scottsdale Golf Retreat, the Front Desk Agent is part host and part concierge. You’ll be a key point of contact throughout the guest journey, helping make every stay seamless, personal, and memorable.

From welcoming arriving groups and managing check-ins to coordinating recommendations, transportation, dining, and golf-related needs, you’ll help guests make the most of their time in Scottsdale.

ABOUT THE PROPERTY

Opening Fall 2026, Scottsdale Golf Retreat at Troon North is a one-of-a-kind luxury golf retreat in North Scottsdale. Located adjacent to Troon North Golf Club, the 31-suite boutique property was designed for golf foursomes, group getaways, corporate retreats, celebrations, and travelers looking for a more connected alternative to a traditional resort.

With spacious suite-style accommodations, the Hangout Pool Lounge, resort-style amenities, and customized stay-and-play experiences, Scottsdale Golf Retreat is designed around great golf, the beauty of the Sonoran Desert, and meaningful time together.

As part of the opening team, you’ll have the opportunity to help shape the guest experience from day one.

WHAT YOU’LL DO

As a Front Desk Agent, you’ll help guests navigate both their stay and their Scottsdale experience. In this role, you will:

• Welcome guests and create a warm, personalized arrival and departure experience.
• Complete check-ins, check-outs, reservations, payments, and other front desk transactions accurately and efficiently.
• Serve as a knowledgeable resource for Scottsdale Golf Retreat, Troon North, area golf, dining, entertainment, transportation, and local experiences.
• Assist guests with reservations, recommendations, transportation arrangements, and other concierge-style requests.
• Anticipate group needs and help coordinate the details that make golf trips and getaways run smoothly.
• Respond to guest questions, requests, and concerns, taking ownership through resolution.
• Recognize special occasions, preferences, and opportunities to personalize the guest experience.
• Communicate important guest details with housekeeping, maintenance, leadership, and other team members to ensure seamless service.
• Maintain an organized, welcoming front desk and lobby environment.
• Take on additional duties as needed to support the property and our guests.

WHAT YOU BRING

• A genuine passion for hospitality and helping guests have an exceptional experience.
• Strong communication and interpersonal skills with a friendly, confident, and professional presence.
• An interest in Scottsdale, golf, dining, travel, or local experiences and a willingness to become a trusted resource for guests.
• Strong organization, attention to detail, and the ability to manage multiple guest needs at once.
• A proactive mindset and willingness to take ownership rather than simply pass along a request.
• Previous hotel, resort, concierge, customer service, or other guest-facing experience is preferred.
• Flexibility to work a varied schedule, including weekends and holidays.

JOIN HCW HOSPITALITY

At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that’s committed to making every moment count.

Build your future with us at HCW Hospitality, where excellence isn’t just expected—it’s celebrated. We’re an equal opportunity employer, committed to fostering an inclusive and diverse workplace.