Front Desk Agent - Home2 Suites Traverse City

Pier House; Traverse City (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Home2 Suites Traverse City is seeking a Front Desk Agent to warmly welcome guests, check them in and out, and assist with pre-registration and blocking reservations when needed.

You will accurately post charges, operate the Front Office system, and manage cash and payments. You will review reservations, ensure correct room blocks, and follow rate procedures and cancellation guidelines with a team-focused mindset.

Qualifications

• Strong guest service skills.
• Ability to handle cash and payments accurately.
• Collaborative team member with a positive attitude.

Responsibilities

• Greet and check guests in/out promptly and professionally.
• Assist with pre-registration and reservations blocking when needed.
• Post charges accurately and efficiently.
• Maintain working knowledge of Front Office system for daily transactions.
• Manage cash, checks, and credit card information correctly.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation/relocation procedures.

Skills

Customer service

Cash handling

Team player

Job description

Front Desk Agent - Home2 Suites Traverse City

#26-2455

Location Description

Discover relaxation at our hotel with a heated saltwater pool, 24-hour fitness center, and outdoor patio with BBQ grills. We're just two miles from The Village at Grand Traverse Commons, five miles from Front Street and the perfect location for exploring Traverse Wine Coast.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Traverse City Home2 Suites-TVCTC

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws