Houseperson - Courtyard by Marriott Traverse City

Lodgco; Traverse City (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Lodgco in Traverse City, MI hires a Houseperson to keep the hotel’s public areas clean and welcoming, following established quality standards. The role involves cleaning restrooms, lobbies, entryways, conference rooms, and more, with a focus on safety and guest satisfaction.

Responsibilities include receiving instructions from supervision, restocking supplies, aiding in laundry or room cleaning as needed, and reporting maintenance issues.

Qualifications

• Clear communication, both verbal and written.
• Dependable and customer-focused attitude.

Responsibilities

• Tour and clean public areas according to the checklist.
• Clean restrooms, telephones, windows, entrance ways, conference rooms, and indoor patio areas.
• Receive keys and instructions from supervisor.
• Recheck restrooms hourly and restock supplies.
• Assist in laundry or cleaning rooms as needed by Housekeeping Supervisor.
• Maintain a clean and orderly housekeeping cart.
• Report deficiencies to maintenance daily.
• Follow all safety procedures and Lost and Found procedures.
• Provide high-quality service to guests.

Skills

Communication

Dependable

Customer focus

Education

Housekeeping experience preferred

Job description

Position

Houseperson - Courtyard by Marriott Traverse City

Location

Traverse City, MI

Job Id:1217

# of Openings:1

JOB SUMMARY

Responsible for cleaning public areas of the hotel and maintaining established quality standards.

ESSENTIAL JOB FUNCTIONS

• Tour and clean public areas, starting with priority areas, in accordance with checklist
• Ensure that all public areas, including restrooms, telephones, windows, entrance ways, conference rooms, and indoor patio areas are cleaned
• Receive keys and special instructions from supervisor
• Recheck restrooms each hour, cleaning and restocking supplies as needed
• Tour and tidy all public areas prior to end of shift
• Restock housekeeping cart and return cart to storage
• Report problems and maintenance needs to supervisor
• May be required to assist in laundry, clean rooms, or complete special projects assigned by Housekeeping Supervisor
• Maintain a clean and orderly housekeeping cart
• Report all deficiencies and problems to maintenance engineer daily
• Be alert to all possible hazards and practice safety at all times
• Adhere to Lost and Found procedures
• Provide the highest quality of service to the guests.
• Report any unusual occurrences or request to a supervisor immediately.
• Follow all safety procedures and policies for all guests and employees.
• Adhere to proper key control procedures
• Attend and participate in staff meetings.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES

• Communication both verbal and written
• Dependable and customer focus

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• Housekeeping experience is a plus

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required

SUPERVISORY RESPONSBILITY

This position has no supervisory responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including weekends.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.