Guest Experience Specialist - Front Desk & Check-In

Pier House; Traverse City (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Home2 Suites Traverse City is seeking a Front Desk Agent to warmly welcome guests, check them in and out, and assist with pre-registration and blocking reservations when needed.

You will accurately post charges, operate the Front Office system, and manage cash and payments. You will review reservations, ensure correct room blocks, and follow rate procedures and cancellation guidelines with a team-focused mindset.

Qualifications

• Strong guest service skills.
• Ability to handle cash and payments accurately.
• Collaborative team member with a positive attitude.

Responsibilities

• Greet and check guests in/out promptly and professionally.
• Assist with pre-registration and reservations blocking when needed.
• Post charges accurately and efficiently.
• Maintain working knowledge of Front Office system for daily transactions.
• Manage cash, checks, and credit card information correctly.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation/relocation procedures.

Skills

Customer service

Cash handling

Team player

Job description

Home2 Suites Traverse City is seeking a Front Desk Agent to warmly welcome guests, check them in and out, and assist with pre-registration and blocking reservations when needed.

You will accurately post charges, operate the Front Office system, and manage cash and payments. You will review reservations, ensure correct room blocks, and follow rate procedures and cancellation guidelines with a team-focused mindset.