Front Desk Supervisor - Historic Hilton Fort Worth

Remington Hospitality; Fort Worth (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A hospitality management company in Fort Worth, Texas is seeking a qualified candidate to ensure proper staffing and management of front office associates. Responsibilities include operating the MICROS system, managing guest check-ins and check-outs, and coordinating with housekeeping and maintenance departments. The ideal candidate should have excellent communication skills and be able to effectively supervise front desk operations. Join a dynamic team dedicated to delivering outstanding customer service.

Responsibilities

• Ensure proper staffing levels of front office associates.
• Manage and operate the MICROS system at the front office.
• Communicate with Housekeeping and Engineering Departments.

Job description

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.