Front Desk Agent | Hershey Hampton Inn

Shaner Hotels; Hummelstown (Dauphin County); On-site; USD 17,000 - 25,000; Full time

Job summary

Shaner Hotels in Hummelstown is seeking a friendly front desk associate to welcome guests, manage check-ins and check-outs, and handle payments efficiently.

You will provide information on local attractions, coordinate with housekeeping, and generate daily reports while maintaining courteous service during flexible shifts.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
• Handle guest complaints ensuring guest satisfaction.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.

Skills

Customer service

Communication

Bilingual English/Spanish

Guest services

Education

High school diploma or equivalent

Tools

Computer experience

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.


• Handle guest complaints ensuring guest satisfaction.


• Process all check-ins and check-outs according to established hotel requirements.


• Adhere to payment, cash handling and credit policies/procedures.


• Generate, print, and distribute daily reports to designated departments/personnel.


• Resolve discrepancies on the room status report with Housekeeping.


• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.


• Minimum one year customer service experience; previous hotel experience preferred.


• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.


• Computer experience preferred.


• Bilingual English/Spanish a plus.


• Knowledge of local activities and attractions appropriate for clientele.