Front Desk Agent | Homestead Hampton Inn

Shaner Hotels; Homestead (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

Shaner Hotels in Homestead, FL is seeking a friendly front desk associate to ensure smooth guest arrivals and departures. You will manage check-ins/check-outs, handle payments, and offer information to guests with a professional, courteous demeanor.

Applicants should have a high school diploma and at least one year of customer service experience; bilingual English/Spanish is a plus. Flexible weekends, holidays, and varied shifts may be required to support hotel operations.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience; hotel experience preferred.
• Strong communication with guests and staff.
• Computer skills preferred (POS/booking systems).
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Process payments according to hotel requirements.
• Provide information and services to guests in a friendly, professional manner.

Skills

Customer service

Hotel experience

Communication

Computer skills

Bilingual English/Spanish

Local attractions knowledge

Education

High school diploma or equivalent

Job description

• $15/Hour
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.