Front Desk Agent | Hershey Hampton Inn

Shaner Hotels; Greenbriar (PA); On-site; USD 18,000 - 25,000; Full time

Job summary

Shaner Hotels’ Hampton Inn Hershey Near the Park is seeking a customer‑oriented team member to join our front desk. You will help guests with check‑in/check‑out and provide information on local attractions and services.

The role requires a high school diploma, at least 1 year of customer service experience, and good communication skills. Bilingual English/Spanish is a plus; computer experience is preferred. Flexible scheduling may be required.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out politely and efficiently.
• Process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Bilingual English/Spanish

Communication

Computer skills

Education

High school diploma or equivalent

Job description

Shaner Hotels has an exciting opportunity at the Hampton Inn Hershey Near the Park! Located in the heart of the Hershey market, our hotel places guests just minutes from some of the area's most popular attractions, including Hersheypark, Hershey Gardens, Giant Center events, and the AACA Museum.

Conveniently located off Route 39 and only 15 minutes from Penn State Hershey Medical Center, the Hampton Inn Hershey Near the Park provides guests with a comfortable and convenient stay. Our hotel features complimentary hot breakfast, free Wi-Fi, a state-of-the-art fitness center, and a heated indoor pool-amenities that help make us a top choice for travelers visiting the Hershey area.

Our team is dedicated to delivering exceptional service and creating memorable experiences for every guest while maintaining the high standards expected from the Hampton by Hilton brand.

At Shaner Hotels, we believe our associates are our greatest asset. We are committed to creating an amazing team environment focused on associate satisfaction, work-life balance, career development, and opportunities for growth.

Join the Hampton Inn Hershey Near the Park team and discover how far your hospitality career can go with Shaner Hotels!

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award‑winning hotel owner‑operators and management companies. Our growing portfolio includes more than 70 full‑service, select‑service, extended‑stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e‑commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check‑ins and check‑outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check‑in/check‑out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.