Front Desk Supervisor | Hershey Hampton Inn

Shaner Hotels; Hummelstown (Dauphin County); On-site; USD 16,531 - 20,664; Full time

Job summary

A leading hotel management company in Dauphin County is looking for a dedicated hospitality professional to join their team. This role requires a flexible schedule, including weekends and holidays. Responsibilities include maintaining knowledge of hotel features, handling guest complaints, and assisting staff. Ideal candidates will have at least one year of relevant experience, strong communication skills, and a high school diploma. Bilingual candidates are preferred, promoting an excellent guest experience.

Qualifications

• Minimum one year experience in a similar position. Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• High school graduate or equivalent, some college preferred.

Responsibilities

• Be available to work a flexible schedule, including weekends and holidays.
• Maintain complete knowledge of hotel features, room types, and rates.
• Handle guest complaints ensuring guest satisfaction.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school graduate or equivalent

Job description

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.

Qualifications

• Minimum one year experience in a similar position. Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.