Front Desk Agent - Doubletree Phoenix Midtown

Remington Hospitality; Phoenix (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Remington Hospitality is seeking a Front Desk Associate to provide warm, efficient guest service at our Phoenix hotel. You will handle check-in and check-out, assist with reservations, and manage charges with accuracy in a busy front desk environment.

Ideal candidates are familiar with front office systems, know hotel rate structures, and can process same-day reservations, cancellations, and relocations while maintaining exceptional guest satisfaction.

Responsibilities

• Greet guests and assist with check-in/check-out promptly and professionally.
• Assist in pre-registration and block reservations as needed.
• Post charges accurately and promptly.
• Know Front Office system and daily transactions.
• Handle cash, checks, and credit card payments accurately.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and how to apply them.
• Handle reservations, including same-day bookings, with knowledge of cancellations and relocations.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.