Hotel Front Desk Receptionist

WizeHire, Inc; Dry Ridge (KY); On-site; USD 14,206 - 20,233; Part time

Job summary

A leading hotel management firm is seeking a hotel front desk agent to welcome guests and manage their accounts at the Hampton Inn Dry Ridge. Responsibilities include handling room bookings, addressing inquiries, and ensuring exceptional service during guests' stays. Ideal candidates will have previous hotel experience and strong interpersonal skills. This position offers flexibility and a dynamic work environment, making it perfect for those who enjoy customer interaction.

Qualifications

• Must stand for 8 hours during shifts.
• 1+ year of hotel industry experience or related job preferred.
• Experience answering telephone calls and troubleshooting stress.

Responsibilities

• Manage room bookings in-person, online, and through calls.
• Provide excellent customer service and assist guests.
• Communicate with housekeeping for room readiness.

Skills

Interpersonal skills

Time management

Organizational skills

Customer service skills

Microsoft Office knowledge

Reservation management systems

Education

High school diploma or GED

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Bookkeeping: keep accurate records of all hotel guest account information
• Field customer complaints when necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Communicate with housekeeping to make sure guest rooms are ready

Qualifications

• Must be able to stand on your feet for 8 hours during a typical shift
• Please only apply if you meet each of these criteria
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• 1+ year of hotel industry experience or related job preferred
• Has experience answering telephone calls and troubleshooting stressful situations
• High school diploma, GED, or equivalent

Compensation

$12.50 hourly

About Hampton Inn Dry Ridge

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley.

Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.