Front Desk Agent - Hampton Inn I-75 Lexington, Kentucky

Rainmaker Hospitality; Lexington (KY); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Discounted hotel rooms worldwide

Opportunities for growth and advancement

Job summary

A leading hospitality company in Lexington, Kentucky, is looking for a Front Desk Agent to deliver exceptional guest service. Responsibilities include greeting guests, handling check-ins/check-outs, and managing reservations. Candidates should have strong communication skills, the ability to multitask, and a high school diploma. Benefits include competitive hourly pay, medical insurance for full-time employees, and opportunities for growth within Hilton properties. Passion for hospitality is a must!

Qualifications

• Previous hotel front desk, customer service, or hospitality experience preferred (but not required).
• Reliable, punctual, and able to work flexible shifts including weekends and holidays.
• Must be able to stand for extended periods and lift up to 25 lbs occasionally.

Responsibilities

• Greet and welcome guests with a warm, professional attitude.
• Process check-ins and check-outs efficiently using hotel systems.
• Handle reservations, modifications, and cancellations.
• Provide accurate information about hotel amenities and local attractions.
• Manage guest inquiries, requests, and complaints promptly and effectively.
• Process payments and balance daily reports.
• Maintain a clean and organized front desk area.

Skills

Strong communication and interpersonal skills

Ability to multitask in a fast-paced environment

Basic computer proficiency

Education

High school diploma or equivalent

Tools

Hotel PMS systems (OnQ, PEP)

Job description

Job Title: Front Desk Agent / Guest Service Representative

Location: Hampton Inn I-75 Lexington/Hamburg Area, 2251 Elkhorn Rd, Lexington, KY 40505

Job Type: Full-Time and/or Part-Time positions available. Flexible scheduling, including weekends, holidays, and various shifts (morning, evening, overnight as needed).

About Us

Join our welcoming team at the Hampton Inn I-75 Lexington/Hamburg Area, conveniently located off I-75 at Exit 110 in the heart of Kentucky Bluegrass Country! We're proud to offer clean, comfortable accommodations with our signature Hampton hospitality, free hot breakfast, indoor pool, and easy access to downtown Lexington, the University of Kentucky, horse farms, and major attractions. As part of the Hilton family, we prioritize guest satisfaction and team member growth.

Position Summary

We are seeking friendly, reliable, and customer-focused individuals to serve as our Front Desk Agents. In this role, you'll be the first point of contact for our guests, delivering exceptional service while handling check-ins/check-outs, reservations, and daily hotel operations.

Key Responsibilities

• Greet and welcome guests with a warm, professional attitude
• Process check-ins and check-outs efficiently using hotel systems
• Handle reservations, modifications, and cancellations
• Provide accurate information about hotel amenities, local attractions, and services
• Manage guest inquiries, requests, and complaints promptly and effectively
• Process payments, handle cash/credit transactions, and balance daily reports
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Maintain a clean and organized front desk area
• Promote hotel services, loyalty programs, and upsell opportunities when appropriate

Qualifications

• Previous hotel front desk, customer service, or hospitality experience preferred (but not required—we provide training!)
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency (experience with hotel PMS systems like OnQ, and PEP is a plus)
• Reliable, punctual, and able to work flexible shifts including weekends and holidays
• High school diploma or equivalent
• Must be able to stand for extended periods and lift up to 25 lbs occasionally

Benefits

• Competitive hourly pay based on experience
• Medical, dental, and vision insurance (for eligible full-time team members)
• Paid time off
• Discounted hotel rooms worldwide through the Hilton family of brands (Go Hilton travel program)
• Opportunities for growth and advancement within Hilton properties
• Positive, supportive team environment

If you're passionate about hospitality and enjoy making guests feel at home, we'd love to hear from you!

Hampton Inn I-75 Lexington/Hamburg Area – Where hospitality meets the heart of Kentucky!