Front Desk Agent, Half Mile Farm

OLD EDWARDS HOSPITALITY GROUP LLC; Highlands (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

OLD EDWARDS HOSPITALITY GROUP LLC in Highlands, NC seeks a Front Desk Agent who regularly greets guests, checks them in and out, and handles concierge duties with a welcoming demeanor.

You will respond to inquiries, assist with reservations, address billing questions, and use PRL/GPR systems when needed. The role requires English proficiency, confidentiality, and the ability to move around the property, climb stairs, and lift up to 50 pounds.

Qualifications

• Prior front desk experience preferred.
• Hospitality-related college degree preferred.
• Certifications related preferred but not required.
• Proficient use of English (oral and written).
• Second language helpful.
• Must have valid driver’s license and clean driving record.
• Ability to stand, walk, climb stairs and lift up to 50 pounds as needed.

Responsibilities

• Check in, check out guests and provide property orientations.
• Respond to guest inquiries and deliver items to guest rooms.
• Address billing inquiries and resolve issues using PRL and GPR with management involvement when needed.
• Perform opening and closing checklists and pass on shift information.
• Learn events, hours for outlets, and transportation schedules for Highlands.
• Be familiar with Highlands and provide recommendations and reservations as needed.
• Maintain confidentiality at all times and support other duties as assigned.

Skills

Customer service

Multitasking

Organizational skills

Problem solving

Valid driver's license

Clean driving record

English proficiency

Second language helpful

Education

Hospitality-related college degree

Tools

Office equipment (computer, fax, printers)

Job description

SummaryThe Front Desk Agent regularly interacts with guests, and they are responsible for checking guests in and out of the Hotel system, performing concierge duties and making and altering reservations. They are readily available and eager to assist guests with their inquiries, issues, and conversations.ResponsibilitiesPerform check-ins, property orientations, and check-outsRespond to guest inquiries, deliver items to guest roomsAddress billing inquiriesReceive and appropriately address guest complaints utilizing the PRL (prompt response log) and GPR (guest problem resolution) systems and involving management when necessaryPerform opening and closing checklistsReceive and pass on pertinent information from shift to shiftAnalyze guest information and ensure accuracy consistently and proactivelyLearn and understand information about events on property, hours of operation for each Old Edwards outlet, and transportation schedulesBe familiar and knowledgeable with the town of Highlands and being able to assist guests with recommendations, general knowledge, and reservationsDue to the nature of this position, confidentiality is required at all timesOther duties and responsibilities may be assigned at the discretion of the front desk supervisorRequirementsPrior work experience as a front desk agent preferred. College degree in a hospitality related field preferred but not required. Additional related certifications preferred but not required.Hands-on experience with office machines (computers, fax, printers, etc.), thorough knowledge of customer service, multitasking, organizational and problem-solving skills, valid driver’s license and clean driving recordProficient use of English (oral and written), second language helpful, customer service and problem resolution orientedMust have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Must have ability to deal with problems involving several variables.The employee is regularly required to stand and sit for periods of time, walk the property, and climb stairs. The employee must occasionally lift and/or move up to fifty pounds.