Front Desk Agent, Old Edwards Inn

200main; Highlands (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

200main seeks a Front Desk Agent to welcome guests at 137 S 4th St, Highlands, NC. You will handle check-ins/outs, respond to inquiries, and coordinate guest services while maintaining confidentiality and accuracy across shifts.

Experience in hospitality, strong English communication, and the ability to multitask in a fast-paced environment are essential. Training on PRL/GPR systems is provided, with potential for growth in guest relations and local recommendations.

Qualifications

• Prior front desk agent experience preferred.
• Hospitality-related degree preferred but not required.
• Certifications related to hospitality preferred but not required.
• Strong English communication skills (oral and written).
• Ability to follow written/oral instructions and handle multiple variables.

Responsibilities

• Perform check-ins, check-outs, and property orientations.
• Respond to guest inquiries and deliver items to rooms.
• Address billing inquiries and payment issues.
• Handle guest complaints using PRL and GPR systems with management involvement as needed.
• Complete opening and closing checklists and pass information between shifts.
• Know events, hours of operation, and transportation for Old Edwards outlets.

Skills

Customer service

Multitasking

Organizational skills

Problem-solving

English proficiency

Education

Hospitality-related degree preferred

Certifications preferred

Tools

Office equipment

Job description

Job Details: Job Location: 137 S 4TH ST - Highlands, NC, Salary Range: Undisclosed, Summary

Responsibilities

• Perform check-ins, property orientations, and check-outs
• Respond to guest inquiries, deliver items to guest rooms
• Address billing inquiries
• Receive and appropriately address guest complaints utilizing the PRL (prompt response log) and GPR (guest problem resolution) systems and involving management when necessary
• Perform opening and closing checklists
• Receive and pass on pertinent information from shift to shift
• Analyze guest information and ensure accuracy consistently and proactively
• Learn and understand information about events on property, hours of operation for each Old Edwards outlet, and transportation schedules
• Be familiar and knowledgeable with the town of Highlands and being able to assist guests with recommendations, general knowledge, and reservations
• Due to the nature of this position, confidentiality is required at all times
• Other duties and responsibilities may be assigned at the discretion of the front desk supervisor

Qualifications

• Prior work experience as a front desk agent preferred. College degree in a hospitality related field preferred but not required. Additional related certifications preferred but not required.
• Hands-on experience with office machines (computers, fax, printers, etc.), thorough knowledge of customer service, multitasking, organizational and problem-solving skills, valid driver’s license and clean driving record
• Proficient use of English (oral and written), second language helpful, customer service and problem resolution oriented
• Must have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Must have ability to deal with problems involving several variables.
• The employee is regularly required to stand and sit for periods of time, walk the property, and climb stairs. The employee must occasionally lift and/or move up to fifty pounds.