Front Desk Agent: both 3p11p & 11p-7am

CLOCKTOWER HOTEL AT CENTURY LLC; Boght Corners (NY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401K

Referral Bonus

Associate Development Plan

Internal Promotion Opportunities

Medical, Dental, Vision, Voluntary, FS

HSA option

Job summary

CLOCKTOWER HOTEL AT CENTURY LLC in New York is seeking a Front Desk Agent to welcome guests, check-in/check-out, and upsell to maximize room rates. You will report to the Front Desk Supervisor and must be available on a flexible schedule and possess a high school diploma with strong typing and computer skills.

Responsibilities include processing payments, promoting hotel services, handling guest requests, resolving issues, and assisting with reservations and cashiering duties while ensuring

Qualifications

• High school diploma or equivalent preferred.
• Typing and basic computer skills required.
• Strong interpersonal, reading, writing and basic math abilities.

Responsibilities

• Registers guests into the hotel in a prompt and courteous manner and upsell to maximize room rates.
• Checks guests out and processes payments per policy.
• Responds to guest requests and provides local information to increase satisfaction.
• Promotes hotel services, facilities and outlets; informs guests of events and functions.
• Resolves guest complaints to the customer’s satisfaction; reports major issues to supervisor.
• Manages reservations and coordinates with the reservation center.
• Handles departmental cash flow, posts charges, prepares deposits and cash bank.

Skills

Typing

Computer aptitude

Interpersonal skills

Reading

Writing

Math basics

Education

High school diploma

Job description

COME AND JOIN OUR AMAZING TEAM!Most positions do require weekend and holiday availability.We are pleased to share the benefit options that we offer:Paid Time Off401K InvestmentReferral BonusAssociate Development Plan OpportunitiesInternal Promotion OpportunitiesMedical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associatesAssociate Travel Program DiscountsFront Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.Duties to include, but not limited to:Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.Checks guests out of the hotel; processes customer payments according to established policies and procedures.Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.Books guest reservations or coordinates with reservation center.Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.Issues, controls and releases guest safe-deposit boxes.