Bellman, Old Edwards Inn

OLD EDWARDS HOSPITALITY GROUP LLC; Highlands (NC); On-site; USD 18,000 - 25,000; Full time

Job summary

OLD EDWARDS HOSPITALITY GROUP LLC in Highlands, NC seeks a Bellman to greet guests, open doors, assist with luggage, and support front desk operations. You will perform check-ins/check-outs, brief guests on property amenities, and ensure public areas are stocked and presentable.

Responsibilities include learning Highlands area details, coordinating with bell and front desk teams, and maintaining equipment like radios and earpieces. A valid driver’s license and clean driving record are required.

Qualifications

• Customer service experience preferred
• Must be able to stand/walk for long periods and climb stairs
• Requires ability to lift up to 50 pounds

Responsibilities

• Perform check-ins, property orientations, check-outs, luggage pulls, and amenity deliveries
• Ensure entrances are staffed to company standards
• Stock and present guest amenity items and public areas
• Prepare for daily check-ins by reviewing arrival/amenity reports and VIPs
• Maintain bellmen items (radios, earpieces) and complete shift checklists
• Handle front desk warehouse orders and keep bell closet tidy
• Have knowledge of Highlands, hotel hours, events, and transportation
• Maintain confidentiality at all times
• Possess basic computer skills and strong problem-solving abilities
• Wear a professional appearance and provide excellent guest service
• Must be able to lift up to 50 pounds as needed

Skills

Guest service

Multitasking

Organizational skills

Problem solving

Valid driver’s license

Driving record clean

English (spoken & written)

Job description

A Bellman creates a great first impression for guests, greets and opens doors, assists with guest vehicles, gives property tours, and assists in front desk operations.ResponsibilitiesPerform check-ins, property orientations, check-outs, luggage pulls, and amenity deliveriesEnsure entrances are staffed to company standardsEnsure guest amenity items and public areas are stocked and presentable (champagne, butler’s pantry, golf carts, lodge lawn, etc.)Prepare for daily check-ins by reading arrival and amenity reports and being aware of room moves and expected VIPsUpkeep of bellmen’s items such as radios and earpiecesComplete shift checklistsPick up and put away front desk warehouse ordersEnsure the bell closet is stocked and tidyHas knowledge of the town of Highlands, Old Edwards Hospitality Group properties hours of operation, in-house and upcoming group events, and transportation logDue to the nature of this position, confidentiality is required at all timesOther duties and responsibilities may be assigned at the discretion of the front desk supervisorPrevious work experience preferred, but not required.Hands-on experience with office machines (computers, fax, printers, etc.), thorough knowledge of customer service, multitasking, organizational and problem-solving skills, valid driver’s license, and clean driving recordEnglish (oral and written), second language helpful but not required, customer service and problem resolution orientedBasic knowledge of computer use helpfulMust have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Must have ability to deal with problems involving several concrete variables in standardized situationsThe employee is regularly required to stand for periods of time, walk the property, and climb stairs. The employee must occasionally lift and/or move up to 50 pounds