Front Desk Agent- 7am-3pm--Sunday a must

Paycom - ATS; New York; On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

401K Investment

Medical, Dental, Vision

Voluntary Benefits

FSA and HSA

Referral Bonus

Associate Travel Program Discounts

Job summary

Paycom - ATS is seeking a Front Desk Agent to assist guests efficiently, courteously and professionally in all front office functions. A high standard of service and hospitality is required, with a flexible schedule. The role reports to the Front Desk Supervisor and requires basic math, reading, and good communication skills.

A high school diploma or equivalent is preferred. Duties include registering guests, handling payments, providing local information, and promoting hotel services.

Qualifications

• High school diploma or equivalent preferred.
• Skills include: typing, computer aptitude.
• Interpersonal skills, reading, writing, mathematical abilities, including basic math.

Responsibilities

• Registers guests into the hotel in a prompt and courteous manner.
• Checks guests in and out, processes payments according to policies.
• Promotes hotel services, facilities and outlets and provides guest information.
• Responds to guest requests and resolves complaints to guest satisfaction.
• Handles reservations and postings, and manages cashiering and deposits.

Skills

Typing

Interpersonal skills

Reading

Writing

Mathematical abilities

Phone communication

Computer aptitude

Education

High school diploma or equivalent

Job description

COME AND JOIN OUR AMAZING TEAM!Most positions do require weekend and holiday availability.We are pleased to share the benefit options that we offer:Paid Time Off401K InvestmentReferral BonusAssociate Development Plan OpportunitiesInternal Promotion OpportunitiesMedical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associatesAssociate Travel Program DiscountsFront Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.Duties to include, but not limited to:Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.Checks guests out of the hotel; processes customer payments according to established policies and procedures.Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.Books guest reservations or coordinates with reservation center.Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.Issues, controls and releases guest safe-deposit boxes.