Front Desk Agent — Guest Services & Room Coordination

Seminole Hard Rock; United States; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Paid time off

Annual bonus

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Front Desk-related role under the Front Desk Manager. You will ensure accurate room ratings and proper rack adjustments while supporting guest services and daily operations in a bustling casino resort environment.

The position requires a high school diploma, front desk experience, and the ability to work flexible schedules, including nights, weekends, and holidays. Experience in hospitality is preferred, with potential for advancement.

Qualifications

• High School Diploma or equivalent education required.
• Minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
• Bachelor’s degree preferred.

Responsibilities

• Check out vacant and clean (due out) rooms and change their status in the rack.
• Run alert date reports to monitor room status.
• Review out-of-order and off-market rooms daily for validity.
• Answer incoming phone calls and respond to guest requests.
• Respond to guests checking out via video check-out.
• Offer bell assistance to guests upon departure and run relevant reports.
• Perform other duties as assigned.

Skills

Front desk experience

Mathematical skills

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Job description

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Front Desk-related role under the Front Desk Manager. You will ensure accurate room ratings and proper rack adjustments while supporting guest services and daily operations in a bustling casino resort environment.

The position requires a high school diploma, front desk experience, and the ability to work flexible schedules, including nights, weekends, and holidays. Experience in hospitality is preferred, with potential for advancement.