Front Desk Room Status Specialist

001 Seminole Hard Rock Hollywood; Town of Florida (NY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401K

Job summary

Seminole Hard Rock Hollywood is seeking a Front Desk Associate to support accurate room rating and maintain the room rack. You will answer calls, respond to guest requests, and assist with video check-out and departure procedures.

Experience at a front desk is preferred; a high school diploma or equivalent is required, with a bachelor’s degree preferred. This on-site role offers benefits and a fast-paced casino environment.

Qualifications

• High School Diploma or equivalent education required and previous front desk/hotel experience preferred or an equivalent combination of education and/or experience.
• Bachelor’s degree preferred.
• Strong communication and guest-service skills are essential.

Responsibilities

• Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.
• Running alert date reports.
• Reviewing out-of-order and off-market rooms on a daily basis for validity.
• Answering incoming phone calls and responding to guest requests.
• Responding to guests checking out via video check-out.
• Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
• Perform other duties as assigned.

Skills

Front desk

Guest service

Communication

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Job description

Seminole Hard Rock Hollywood is seeking a Front Desk Associate to support accurate room rating and maintain the room rack. You will answer calls, respond to guest requests, and assist with video check-out and departure procedures.

Experience at a front desk is preferred; a high school diploma or equivalent is required, with a bachelor’s degree preferred. This on-site role offers benefits and a fast-paced casino environment.