Front Desk Agent | Guest Services + On-Site Hotel Discounts

PM Hotel Group; Silver Spring (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

Home2 Suites is seeking a friendly Guest Service Agent for our Silver Spring, MD location to be the welcoming face at the front desk. You will handle check-in/check-out, provide area information, and ensure guests have a great stay.

We value a high school diploma, 3–6 months front desk or hospitality experience, and strong customer service skills. The role requires flexibility with shifts and a positive, professional demeanor.

Qualifications

• High School diploma or equivalent required.
• 3–6 months related hospitality or front desk experience preferred.
• Friendly, outgoing personality with strong customer service skills.

Responsibilities

• Be the face of the front desk, delivering warm and welcoming service to guests.
• Handle check-in and check-out and assist guests with inquiries.
• Know local restaurants, entertainment, and events to share recommendations with guests.
• Use computers, databases, and property management systems to manage guest information and requests.
• Maintain professionalism and communicate clearly in a fast-paced environment.

Skills

Guest service

Customer service

Communication

Education

High School Diploma

Job description

Home2 Suites is seeking a friendly Guest Service Agent for our Silver Spring, MD location to be the welcoming face at the front desk. You will handle check-in/check-out, provide area information, and ensure guests have a great stay.

We value a high school diploma, 3–6 months front desk or hospitality experience, and strong customer service skills. The role requires flexibility with shifts and a positive, professional demeanor.