Part-Time Guest Service Agent | Home2 Suites | Silver Spring, Maryland

PM Hotel Group; Silver Spring (MD); Hybrid; USD 22,000 - 26,000; Part time

Job summary

Home2 Suites in Silver Spring, MD is seeking a Part-Time Guest Service Agent to be the friendly face at the front desk, ensuring guests receive excellent service from check-in to check-out. The role requires a High School diploma (or equivalent) and likely 3–6 months of related experience.

Flexibility for varied shifts and weekends is expected. Responsibilities include greeting guests, sharing local area recommendations, and using the hotel's PMS and systems.

Qualifications

• High School diploma (or equivalent) and preferably 3–6 months of related experience.
• Must be a people-person with the ability to work under pressure and maintain a positive attitude.

Responsibilities

• Be the face of the front desk and assist guests with check-in and check-out.
• Provide warm, welcoming service and share knowledge of local restaurants, entertainment and events.
• Handle cash responsibly and use computers, databases and property management systems to manage guest information.

Job description

Part-Time Guest Service Agent | Home2 Suites | Silver Spring, Maryland

Job Category: Front Desk

Requisition Number: PARTT019616

• Posted : August 26, 2026
• Part-Time
• On-site
• Rate : $17.50 USD per hour

Locations

Showing 1 location

Home2 Silver Spring
Silver Spring, MD 20903, USA

Description

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit .

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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