Guest Service Agent (Part-Time) | Home2 Suites | Silver Spring, MD

PM Hotel Group; Silver Spring (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

PM Hotel Group in Silver Spring, MD is seeking a friendly front desk agent to greet guests, check them in and out, and share local dining and entertainment tips.

You will be the face of the hotel, maintain a professional appearance, and handle cash using the property management system to ensure accurate guest records.

Be prepared for a fast-paced environment, including nights, weekends, and holidays, while delivering exceptional service and a welcoming atmosphere.

Qualifications

• High School diploma or equivalent.
• 3–6 months related guest service experience preferred.
• Able to communicate clearly and professionally.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Provide guests with information about local attractions, dining, and events.
• Handle cash transactions and operate hotel management systems.
• Maintain a welcoming, positive demeanor and resolve requests promptly.

Skills

Customer service

Cash handling

Communication

Local knowledge

Education

High School Diploma

Tools

PMS software

Databases

Computer literacy

Job description

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You’ll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.