Full-Time Guest Service Agent | Home2 Suites | Silver Spring, MD

PM Hotel Group; Silver Spring (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

Home2 Suites is seeking a friendly Guest Service Agent for our Silver Spring, MD location to be the welcoming face at the front desk. You will handle check-in/check-out, provide area information, and ensure guests have a great stay.

We value a high school diploma, 3–6 months front desk or hospitality experience, and strong customer service skills. The role requires flexibility with shifts and a positive, professional demeanor.

Qualifications

• High School diploma or equivalent required.
• 3–6 months related hospitality or front desk experience preferred.
• Friendly, outgoing personality with strong customer service skills.

Responsibilities

• Be the face of the front desk, delivering warm and welcoming service to guests.
• Handle check-in and check-out and assist guests with inquiries.
• Know local restaurants, entertainment, and events to share recommendations with guests.
• Use computers, databases, and property management systems to manage guest information and requests.
• Maintain professionalism and communicate clearly in a fast-paced environment.

Skills

Guest service

Customer service

Communication

Education

High School Diploma

Job description

Full-Time Guest Service Agent | Home2 Suites | Silver Spring, MD

Job Category : Front Desk

Requisition Number : FULLT019800

• Posted : September 21, 2026


• Full-Time


• On-site


• Rate : $17.50 USD per hour

Locations

Showing 1 location

Home2 Silver Spring
Silver Spring, MD 20903, USA

Description

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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