Front Office Supervisor

Hyatt Hotels Corporation; Newport Beach (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Hyatt Regency Newport Beach West in Newport Beach, CA, is seeking a courteous Front Desk/Guest Services professional. The role requires 2+ years in hotel guest service, excellent communication, and proficient computer skills; knowledge of Opera/Colleague Advantage is preferred.

You will manage reservations, assist guests, supervise the front desk shift, coach staff, and ensure a consistent, high-quality guest experience. Availability for PM shifts, weekends, and holidays is required.

Qualifications

• 2+ years in hotel customer service
• Excellent oral and written communication
• Proficient computer skills
• Knowledge in Opera/Colleague Advantage (preferred)
• Friendly, professional, cheerful demeanor
• Willingness to work PM shift, weekends and holidays

Responsibilities

• Respond to inquiries and accept hotel reservations
• Resolve guest problems quickly with a sense of urgency
• Answer telephone and in-person inquiries about reservations and information
• Supervise daily shift ensuring SOP adherence and guest focus
• Train and direct front desk workflow and coaching
• Take responsibility in absence of Front Office Manager

Skills

Customer service

Communication

Conflict resolution

Front desk operations

Team supervision

Computer skills

Job description

• - Must have 2 or more years of Hotel Customer Service experience, excellent oral and written communication skills, proficient computer skills, knowledge in Opera/Colleague Advantage(preferred)
• - Ensure outstanding customer service at all times.
• - Maintains a friendly, professional, cheerful and courteous demeanor at all times.
• - Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
• - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
• - Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
• - Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
• - Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• - Takes responsibility in the absence of the Front Office Manager and Assistant Front Office Manager.
• - Must be available to work PM shift, weekends, and holidays and can be flexible on schedule.

Hyatt Regency Newport Beach West is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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