Front Desk Agent – Guest Experience Leader

Expotel Hospitality; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Wyndham Garden New Orleans Downtown, 201 Baronne St, New Orleans, LA 70112, seeks an experienced Front Desk Agent to deliver attentive, courteous service during check-in, stay, and checkout, while maximizing room revenue and occupancy. The hotel operates under Expotel Hospitality standards.

The ideal candidate will have a high school diploma, hotel experience preferred, and be flexible with long hours. Front desk duties include greeting guests, handling inquiries, and using the front desk

Qualifications

• College coursework in a related field helpful.
• Experience in a hotel or a related field preferred.
• High School Diploma or equivalent required.

Responsibilities

• Greet and welcome guests at the Front Desk in accordance with Expotel Hospitality Service standards.
• Provide attentive, courteous, and efficient service during check-in, stay, and checkout while maximizing revenue and occupancy.
• Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
• Operate the Front Desk computer system and PBX console as needed.
• Maintain professionalism and appearance, including wearing the uniform and nametag.
• Maintain good communication and teamwork across departments.

Education

High School Diploma

Experience in hotel

College coursework in related field

Job description

Wyndham Garden New Orleans Downtown, 201 Baronne St, New Orleans, LA 70112, seeks an experienced Front Desk Agent to deliver attentive, courteous service during check-in, stay, and checkout, while maximizing room revenue and occupancy. The hotel operates under Expotel Hospitality standards.

The ideal candidate will have a high school diploma, hotel experience preferred, and be flexible with long hours. Front desk duties include greeting guests, handling inquiries, and using the front desk