Front Desk Agent - Guest Experience Lead

Davidson Hospitality Group; Islamorada (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Free medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Three Waters Resort & Marina, part of the Davidson Hospitality Group, is hiring a Front Desk Agent in Islamorada, FL. You will be the welcoming face of the property, managing guest check-ins/outs, answering inquiries, and guiding guests to local attractions and hotel amenities.

The role requires strong communication, cash handling experience, and the ability to work flexible hours including evenings, weekends, and holidays.

Qualifications

• Experience in customer service, preferably in hospitality.
• Proficient in communication and interpersonal skills.
• Cash handling experience required.
• Ability to stay calm under pressure and resolve issues.

Responsibilities

• Provide exceptional guest service and a positive first impression.
• Handle check-ins and check-outs efficiently and accurately.
• Respond to inquiries and resolve issues with professionalism and empathy.
• Assist guests with recommendations on local attractions, dining, and hotel amenities.
• Collaborate with departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Process transactions accurately using POS systems.

Skills

Customer service

Communication

Cash handling

Problem solving

PMS software

Attention to detail

Multitasking

Flexible scheduling

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Three Waters Resort & Marina, part of the Davidson Hospitality Group, is hiring a Front Desk Agent in Islamorada, FL. You will be the welcoming face of the property, managing guest check-ins/outs, answering inquiries, and guiding guests to local attractions and hotel amenities.

The role requires strong communication, cash handling experience, and the ability to work flexible hours including evenings, weekends, and holidays.