Front Office Director: Guest Experience Leader & Team Coach

jobs-davidsonhospitality; Islamorada (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Paid time off and vacation benefits

401(k) retirement savings plan

Life and disability insurance

Team member hotel and travel discounts

Food & beverage and other discounts

Professional development andLeadership

Career growth and advancement

Job summary

Three Waters Resort & Marina in Islamorada, a Marriott Tribute Portfolio Resort, seeks a Director of Front Office to lead the guest arrival, stay, and departure experience. You will drive warm, personalized service, staff development, and financial performance on the Front Office team.

In this fast-paced, guest-facing role, you will collaborate across departments—Housekeeping, Reservations, Sales, Revenue Management, Engineering, and Security—while mentoring a high-performing team on the floor.

Qualifications

• Minimum 2 years of Front Office or related hotel management experience.
• Previous full-service hotel or resort leadership experience preferred.
• Strong leadership, coaching, guest service, and service-recovery skills.
• Knowledge of Front Office operations, payroll, labor management, budgeting, and forecasting.
• Strong communication, organization, problem-solving, and decision-making skills.
• Proficiency with hotel systems, computers, and standard business applications.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• Flexible availability, including weekends, evenings, and holidays based on business needs.
• Bachelor's degree in Hospitality, Business, or related field preferred, or equivalent relevant experience.

Responsibilities

• Lead and develop the Front Office team and oversee daily operations.
• Manage labor, departmental expenses, and assist with forecasting and budgeting.
• Collaborate with Housekeeping, Reservations, Sales, Revenue Management, Engineering, and Security.
• Deliver warm, personalized service and guest experiences.
• Develop a skilled, motivated workforce and lead from the floor.

Skills

Front Office leadership

Guest service

Budgeting

Forecasting

Staff development

Communication

Problem solving

Payroll knowledge

Systems proficiency

Education

Bachelor's degree

Tools

Hotel systems

Payroll systems

Job description

Three Waters Resort & Marina in Islamorada, a Marriott Tribute Portfolio Resort, seeks a Director of Front Office to lead the guest arrival, stay, and departure experience. You will drive warm, personalized service, staff development, and financial performance on the Front Office team.

In this fast-paced, guest-facing role, you will collaborate across departments—Housekeeping, Reservations, Sales, Revenue Management, Engineering, and Security—while mentoring a high-performing team on the floor.