Guest Services Ambassador - Resort Concierge & Experiences

Davidson Hospitality Group.; Town of Florida (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Davidson Hospitality Group is seeking a Guest Services Ambassador to welcome and assist guests at Three Waters Resort & Marina, a Marriott Tribute Portfolio property in Islamorada, FL. You will coordinate concierge services, answer inquiries, and help guests with transportation and recommendations to ensure a memorable stay.

Ideal candidates bring at least 1 year of hotel customer service experience, strong communication, and a friendly, professional demeanor.

Qualifications

• Enthusiastic and outgoing personality with a passion for delivering exceptional guest experiences.
• Prefer 1+ year customer service experience in hotels.
• Familiarity with local area and attractions.
• Ability to anticipate guest needs, good problem solving skills, judgment and reasoning.
• Ability to communicate effectively with the public and other Team Members.
• Strong computer skills and professional appearance.

Responsibilities

• Coordinate concierge type services for guests and set a positive arrival experience.
• Provide exceptional customer service and create a warm, welcoming atmosphere.
• Assist guests with inquiries, requests and recommendations for local attractions and dining.
• Coordinate and handle guest transportation and luggage services.
• Anticipate guest needs and personalize their stay to exceed expectations.
• Respond to guest complaints or issues promptly and professionally.

Skills

Customer service

Communication

Problem solving

Local area knowledge

Professional appearance

Teamwork

Computer skills

Job description

Davidson Hospitality Group is seeking a Guest Services Ambassador to welcome and assist guests at Three Waters Resort & Marina, a Marriott Tribute Portfolio property in Islamorada, FL. You will coordinate concierge services, answer inquiries, and help guests with transportation and recommendations to ensure a memorable stay.

Ideal candidates bring at least 1 year of hotel customer service experience, strong communication, and a friendly, professional demeanor.