Front Desk Agent – Guest Experience & Growth Path

Atrium Hospitality; Portland (OR); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Career Growth & Learning

Invest in Your Future

Comprehensive Health Coverage

Paid Time Off & Vacation

Perks That Fit Your Life

Purpose & Impact

Job summary

Atrium Hospitality is seeking a part-time Front Desk Associate for Portland Embassy Suites in Portland, OR. You will welcome guests, handle check-ins/outs with warmth, and support daily front desk operations to ensure a smooth guest experience.

Ideal candidates bring strong customer service skills, hospitality experience, and the ability to work in a fast-paced environment while using hotel systems confidently. Physical stamina for a dynamic front desk role is required.

Qualifications

• Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred) – This isn’t your first rodeo, and it shows.
• High school diploma or equivalent – Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.

Responsibilities

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members—you’re the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

Skills

Customer service experience

Hospitality leadership experience

Tech savvy hotel systems

Able to lift 50 lbs

Strong communication skills

Education

High school diploma or equivalent

Job description

Atrium Hospitality is seeking a part-time Front Desk Associate for Portland Embassy Suites in Portland, OR. You will welcome guests, handle check-ins/outs with warmth, and support daily front desk operations to ensure a smooth guest experience.

Ideal candidates bring strong customer service skills, hospitality experience, and the ability to work in a fast-paced environment while using hotel systems confidently. Physical stamina for a dynamic front desk role is required.