Front Desk Leader — Guest Experience & Training

Atrium Hospitality; Hot Springs (AR); Sur place; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Career growth

401(k) match

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Résumé du poste

Atrium Hospitality is seeking a friendly Front Desk Associate at Hot Springs Embassy Suites to deliver warm, efficient guest service from check-in to check-out. You’ll be the face of the hotel, handle inquiries, and support teammates to keep operations smooth.

We offer growth opportunities, a strong benefits package, and a culture rewarding teamwork. If you value guest satisfaction, reliability, and community, this role is for you.

Qualifications

• Customer service experience required.
• High school diploma or equivalent.
• Tech-savvy with hotel systems.
• Able to lift 50 lbs and stay on your feet.
• Hospitality or leadership experience preferred.

Responsabilités

• Oversee front desk operations and serve as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with event sheets, business center support, and lobby readiness.

Connaissances

Customer service

Leadership experience

Communication skills

Problem solving

Physical stamina

Formation

High school diploma or equivalent

Outils

Hotel systems

Description du poste

Atrium Hospitality is seeking a friendly Front Desk Associate at Hot Springs Embassy Suites to deliver warm, efficient guest service from check-in to check-out. You’ll be the face of the hotel, handle inquiries, and support teammates to keep operations smooth.

We offer growth opportunities, a strong benefits package, and a culture rewarding teamwork. If you value guest satisfaction, reliability, and community, this role is for you.