Front Desk Agent — Guest Experience & Growth

Kompose Sarasota; Sarasota (FL); On-site; USD 2,066,000 - 3,168,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid time off and holiday pay

Health benefits including fully paid M

Dental and vision

Employee discounts on hotel stays and

Advancement opportunities and cross-

Stylish, supportive work environment

Job summary

Kompose Sarasota is seeking a Front Desk Agent to greet guests, manage reservations, and ensure a seamless stay at our property in Sarasota, FL.

You will handle check-ins/outs, answer inquiries via phone, email, and in person, process payments, and coordinate with housekeeping and maintenance to keep rooms ready and guests satisfied. A friendly, problem-solving mindset is essential for delivering moments of delight.

Qualifications

• Previous front desk or customer service experience in hospitality.
• Strong communication and problem-solving skills.
• Familiar with hotel systems; StayNTouch is a bonus.
• Able to multitask and stay composed in fast-paced environments.
• Flexible mornings, evenings, weekends, and holidays.
• Team-first attitude and guest-focused approach.

Responsibilities

• Greet guests with warmth and professionalism during check-in/out.
• Manage reservations, room assignments, and inquiries.
• Handle payments and verify IDs in the PMS.
• Resolve guest concerns with empathy and escalate when needed.
• Coordinate with housekeeping and maintenance for readiness.
• Promote hotel amenities and upsell services where appropriate.
• Maintain a clean and secure front desk area.

Skills

Front desk experience

Customer service

Communication skills

StayNTouch knowledge

Multitasking

Flexible schedule

Team player

Guest welcome

Job description

Kompose Sarasota is seeking a Front Desk Agent to greet guests, manage reservations, and ensure a seamless stay at our property in Sarasota, FL.

You will handle check-ins/outs, answer inquiries via phone, email, and in person, process payments, and coordinate with housekeeping and maintenance to keep rooms ready and guests satisfied. A friendly, problem-solving mindset is essential for delivering moments of delight.