Guest Experience Champion - Front Desk

The Westin Sarasota; Sarasota (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

The Westin Sarasota is seeking a Front Desk Agent to deliver service excellence by processing check-ins and check-outs, issuing room keys, and resolving guest issues in line with Kolter Hospitality and Hyatt standards. The role requires availability on weekends/holidays and a professional uniform.

Responsibilities include greeting guests, coordinating requests, handling cashiering tasks, and supporting event setups while adhering to safety policies and hotel procedures.

Qualifications

• Experience: None. Customer service experience in Hospitality a plus.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Skills

Customer service

Job description

The Westin Sarasota is seeking a Front Desk Agent to deliver service excellence by processing check-ins and check-outs, issuing room keys, and resolving guest issues in line with Kolter Hospitality and Hyatt standards. The role requires availability on weekends/holidays and a professional uniform.

Responsibilities include greeting guests, coordinating requests, handling cashiering tasks, and supporting event setups while adhering to safety policies and hotel procedures.