Front Office Agent

Kompose Sarasota; Sarasota (FL); On-site; USD 2,066,000 - 3,168,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid time off and holiday pay

Health benefits including fully paid M

Dental and vision

Employee discounts on hotel stays and

Advancement opportunities and cross-

Stylish, supportive work environment

Job summary

Kompose Sarasota is seeking a Front Desk Agent to greet guests, manage reservations, and ensure a seamless stay at our property in Sarasota, FL.

You will handle check-ins/outs, answer inquiries via phone, email, and in person, process payments, and coordinate with housekeeping and maintenance to keep rooms ready and guests satisfied. A friendly, problem-solving mindset is essential for delivering moments of delight.

Qualifications

• Previous front desk or customer service experience in hospitality.
• Strong communication and problem-solving skills.
• Familiar with hotel systems; StayNTouch is a bonus.
• Able to multitask and stay composed in fast-paced environments.
• Flexible mornings, evenings, weekends, and holidays.
• Team-first attitude and guest-focused approach.

Responsibilities

• Greet guests with warmth and professionalism during check-in/out.
• Manage reservations, room assignments, and inquiries.
• Handle payments and verify IDs in the PMS.
• Resolve guest concerns with empathy and escalate when needed.
• Coordinate with housekeeping and maintenance for readiness.
• Promote hotel amenities and upsell services where appropriate.
• Maintain a clean and secure front desk area.

Skills

Front desk experience

Customer service

Communication skills

StayNTouch knowledge

Multitasking

Flexible schedule

Team player

Guest welcome

Job description

Description

Join the team that’s redefining hospitality. Kompose Hotel blends modern design, smart technology, and personalized service to create a guest experience that’s anything but ordinary. We’re seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight.

What You’ll Do

As a Front Desk Agent, you’ll be the face of Kompose—welcoming guests, solving problems, and setting the tone for a seamless stay. Your responsibilities will include:

• Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process
• Managing reservations, room assignments, and guest inquiries via phone, email, and in person
• Handling payments, verifying IDs, and maintaining accurate records in our property management system
• Resolving guest concerns with empathy and efficiency, escalating issues when needed
• Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Promoting hotel amenities, local attractions, and upselling services when appropriate
• Maintaining a clean, organized, and secure front desk environment

Requirements

What You Bring

We’re looking for someone who’s sharp, personable, and ready to grow. Ideal candidates will have:

• Previous front desk or customer service experience (hospitality preferred)
• Strong communication skills and a calm, solution-oriented approach
• Familiarity with hotel systems (StayNTouch is a bonus) is a plus
• Ability to multitask and stay composed in a fast-paced environment
• Flexibility to work mornings, evenings, weekends, and holidays as needed
• A team-first attitude and a genuine desire to make guests feel welcome

What We Offer

• Competitive hourly pay
• Paid time off and holiday pay
• Health benefits including fully company paid medical, dental and vision
• Employee discounts on hotel stays and amenities
• Opportunities for advancement and cross-training
• A stylish, supportive work environment where your ideas matter