Guest Experience Front Desk Agent

Kolter Hospitality Group; Sarasota (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

Kolter Hospitality Group is seeking a Front Desk Agent for The Westin Sarasota to deliver exceptional guest service, handle check-ins and check-outs, issue room keys, and resolve guest issues per Kolter Hospitality and Hyatt standards.

The role is full-time in Sarasota, FL, with responsibilities including greeting guests by name, coordinating requests, handling cashiering tasks, and assisting with meeting space setups while enforcing safety procedures and hotel policies.

Qualifications

• Customer service experience in hospitality is a plus.
• Experience helping guests in a hotel setting is desirable.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Skills

Customer service

Guest relations

Communication

Job description

Kolter Hospitality Group is seeking a Front Desk Agent for The Westin Sarasota to deliver exceptional guest service, handle check-ins and check-outs, issue room keys, and resolve guest issues per Kolter Hospitality and Hyatt standards.

The role is full-time in Sarasota, FL, with responsibilities including greeting guests by name, coordinating requests, handling cashiering tasks, and assisting with meeting space setups while enforcing safety procedures and hotel policies.