Front Desk Agent

Kolter Hospitality Group; Sarasota (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

Kolter Hospitality Group is seeking a Front Desk Agent for The Westin Sarasota to deliver exceptional guest service, handle check-ins and check-outs, issue room keys, and resolve guest issues per Kolter Hospitality and Hyatt standards.

The role is full-time in Sarasota, FL, with responsibilities including greeting guests by name, coordinating requests, handling cashiering tasks, and assisting with meeting space setups while enforcing safety procedures and hotel policies.

Qualifications

• Customer service experience in hospitality is a plus.
• Experience helping guests in a hotel setting is desirable.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Skills

Customer service

Guest relations

Communication

Job description

Job Details

Job Location: The Westin Sarasota - Sarasota, FL 34236

Position Type: Full Time

Salary Range: $16.00 - $16.00 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Hospitality - Hotel

Overview

A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality and Hyatt standards, policies and procedures.

Performance Expectations

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify

QualificationsGeneral Requirements:

• Able to work most weekends and holidays.
• Report to work on time and in proper uniform.
• Experience: None. Customer service experience in Hospitality a plus.
• Education: None

Physical Requirements:

• Ability to stand/walk for up to 8 hours.
• Occasional lifting, pushing and pulling

Kolter Hospitality is proud to be an Equal Opportunity Employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.