Front Desk Agent-Fulltime-Flexible shifts

Embassy Suites Hotel Chicago O'Hare IL; Rosemont (IL); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Free union medical, dental, and vision

Life Insurance/Short-term Disability

Health Savings Account

Free Parking

401k with company match

Referral Program

Employee, Friends and Family Hotel Dis

Tuition Reimbursement

Free meals

Job summary

Embassy Suites Rosemont is seeking a Front Desk Agent to greet guests, handle check-in/check-out, manage reservations, and provide information about room options and hotel amenities. This full-time role requires a customer-focused approach, strong communication, and the ability to work flexible shifts, including weekends and holidays.

Competitive union-rate compensation and a benefits package are offered. Join a hospitality team that emphasizes teamwork and guest satisfaction, delivering a

Qualifications

• Previous work experience as a Hotel Front Desk Agent or Receptionist.
• Strong customer service attitude.
• Hilton PEP experience preferred.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify cards.
• Register guests with necessary information (contact details and dates).
• Welcome guests upon arrival and assign rooms.
• Provide information about the hotel, rooms, rates and amenities.
• Respond to guest complaints in a timely and professional manner.
• Liaise with housekeeping to ensure rooms are clean and ready.
• Confirm group reservations and arrange VIP services for attendees.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.
• Other duties as assigned.

Skills

Customer service

Job description

Description

Working in the hotel industry is an amazing, fun, and hospitable experience. Do you love working with amazing people & customers? Join our team at the Embassy Suites Hotel Rosemont. The team-building work atmosphere allows you to develop prosperous work relationships, with paid training, monthly team member appreciation events and several employee recognition programs and so much more! The Embassy Suites Rosemont hotel is located one mile from O'Hare International Airport and just minutes from the Kennedy Expressway and CTA Blue line.

The Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation.

Job Duties:

• · Perform all check-in and check-out tasks.
• · Manage online and phone reservations.
• · Inform customers about payment methods and verify their credit card data.
• · Register guests collecting necessary information (like contact details and exact dates of their stay).
• · Welcome guests upon their arrival and assign rooms.
• · Provide information about our hotel, available rooms, rates, and amenities.
• · Respond to clients’ complaints in a timely and professional manner.
• · Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• · Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• · Upsell additional facilities and services, when appropriate.
• · Maintain updated records of bookings and payments.
• · Other duties as assigned.

Requirements

Previous work experience as a Hotel Front Desk Agent, Receptionist, or similar role.

• · Customer service attitude.
• · Hilton PEP experience preferred.

Competencies:

• · Strong attention to details and guests’ needs.
• · Flexibility in accomplishing varied tasks under wide-ranging conditions.
• · Ensure all tasks are completed on time.
• · Self-Starter.
• · Ability to follow instructions.
• · Read and speak English.
• · Excellent organizational and communication skills.
• · Ability to focus attention on guest needs, remaining calm, courteous, and responsible always.

Position Type/Expected Hours of Work:

Full-time position, flexible shifts to include weekends and holidays.

Union Rate: $20.45 an hour

Benefits:

• · Free Union Medical, Dental, and Vision Insurance
• · Life Insurance/Short-term Disability
• · Health Savings Account
• · Free Parking
• · 401k with company match
• · Referral Program
• · Employee, Friends and Family Hotel Discount at Brand Properties
• · Tuition Reimbursement
• · Free meals